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Shipping & Returns

Shipping & Handling

Shipping & Handling is handled in one of two ways:

1. FREE SHIPPING on orders $75 (USD) & more

We are pleased to offer Free Shipping & Handling on orders $75.00 (USD) and more!

Free Shipping applies to:

  • ALL package shipped orders to anywhere in the contiguous 48 states
  • Many package shipped orders to Hawaii, Alaska, and Puerto Rico
  • Most slides and items that ship by common carrier (truck) to the contiguous 48 states

Certain restrictions apply.

2. Flat Rate Shipping on orders less than $75 (USD)

For orders less than $75.00 (USD), Shipping & Handling costs are a simple flat rate according to your order total. Flat Rate Shipping is available only for orders shipping to the contiguous 48 states.

Order Amount Shipping Cost
$0-$24.99 $12.50
$25-$49.99 $15.00
$50-$74.99 $17.50
$75 & Up FREE!

 

Free & Flat Rate Shipping Restrictions

Free & Flat Rate Shipping may be further limited within an item's description. In some cases, a shipping surcharge will apply to orders that ship to Hawaii, Alaska, Puerto Rico and certain remote areas of the 48 contiguous states. A shipping surcharge may also apply to some slides shipped to schools, churches, or daycare facilities. Whenever additional shipping charges are required, we will contact you for approval.

Ground Shipments

Small package orders are shipped via UPS Ground, FedEx Ground, and USPS Priority Mail at our discretion and at the discretion of the fulfillment warehouses.

Expedited Orders

Expedited orders must be received by 10 AM Pacific for same day shipping. Orders received after this time will be shipped the following day. 3 Day, 2nd Day and Next Day shipping times are counted from the day after shipment (ex. if ordered Monday before 10 AM, 3 Day shipping would deliver on Thursday, 2 Day on Wednesday, and Next Day on Tuesday), and do not apply to weekends.

Large equipment, such as slides, cannot be shipped by expedited package service. Other custom items, including roof tarps, name plates, etc. require up to two weeks before they can ship.

We will attempt to contact you regarding shipping and handling fees greater than the online estimation; however since delivery time is the critical concern for such orders, they may be processed and shipped without regard to under-calculated online shipping and handling estimations. Make sure to include a good contact phone number where we can reach you. IMPORTANT! Note that multiple item orders may ship from more than one location. Because of this, expedited shipping costs can sometimes be much more than quoted by our online calculator. In such situations we will do our best to contact you by phone to discuss economizing options.

Special Instructions for Shipping

We ship by a variety of methods to keep costs as low as possible for our customers. Because of this, it is very important to note any carriers that will not deliver to the address provided during checkout in the Order Instructions field. If an address does not accept deliveries by one carrier, we highly recommend providing an alternative address in the Order Instructions field to best ensure delivery of your packages. Likewise, if you require signature for deliveries, this must be noted in the Order Instructions field. It is otherwise assumed that packages can be delivered without signature requirement.

For any packages that are undeliverable for any of the above reasons that were not noted during checkout, you may be responsible for the costs of re-shipping those items.

Damaged or Missing Items

It is your responsibility to examine the contents of the package shipment/s you receive for any damage or missing items immediately upon receipt. Any transit caused damage to your shipment must be reported within 3 days of delivery. Any shortage in your shipment must be reported to us within 30 days of delivery.

 

Common Carrier Shipment Instructions & Terms

It is * VERY IMPORTANT * that you fully inspect all items at the time they are received for shortage and/or damage and to note any product shipment shortage or container or item damage on the delivery receipt before signing it and allowing the truck to depart. This means opening the box and/or unwrapping the item(s) if necessary to ensure there is no concealed damage. Signing the delivery receipt without noting any damage makes filing a freight claim extremely difficult and credit or replacement of items cannot be guaranteed without additional cost.

Delivery Location and Appointments

All shipments of larger items (commonly slides, climbers, etc) that are delivered by common carrier freight, are to commercial shipping dock, residential curbside, or shipping terminal only. Commercial deliveries are made without a call-ahead during usual weekday business hours. Advise of any delivery times that must be excluded (such as a lunch hour). A re-delivery charge may be assessed for failed delivery attempts during non-excluded weekday business hours. With residential shipments the freight company will call to arrange a delivery date and a time range to expect for the delivery. To avoid storage fees, the receiver is responsible to accept the delivery within 72 hours following notice of arrival at the local terminal.

Delivery Offloading

Though most delivery drivers are quite accommodating, for both commercial and residential deliveries, the receiver is responsible for movement of the shipment beyond curbside delivery, and should make arrangements to have any required help to do so as needed at the time of order delivery. Lift gate, and other services may be available upon request for an additional charge.

Freight Damage

Damage and short shipments are very unusual, but do occur. Again, it is VERY IMPORTANT that you fully inspect all items at the time they are received for shortage and/or damage and to note any product shipment shortage or container or item damage on the delivery receipt before signing it and allowing the truck to depart. This means opening the box and/or unwrapping the item(s) if necessary to ensure there is no damage. Once reported in this manner, shortages and damaged items are the sole responsibility of the carrier. If concealed damage is discovered following delivery, it should be reported to the carrier immediately, however without proper note on the delivery receipt shortages and damaged items become the sole responsibility of the customer, and the freight company may offer little to no credit for the claim.

In the event of shortage and/or damage, our customer service team will be happy to assist you in filing a claim when the shortage and/or damage has been fully and properly noted on the delivery receipt or when concealed damage has been reported within 24 hours of delivery. Credit for or replacement of correctly reported damaged items will be provided without additional cost and will be processed as quickly as possible. We will also be happy to assist in cases where shortage and/or damage has NOT been noted on the deliver receipt. However, when this occurs, as noted above, shortages and damaged items become the sole responsibility of the customer, and the freight company may offer little to no credit for the claim. In these cases, PlaysetParts.com cannot guarantee credit or replacement of damaged items without additional cost.

If the shipped goods are damaged beyond your wish to accept them, the specific damage must be noted on the delivery receipt prior to signing it, and the shipment should then be refused at the time of delivery.

 

Returning Non-Defective Merchandise

For your peace of mind, we offer a 30-Day Money Back Guarantee on all the non-custom playground parts and accessories we sell. If you are dissatisfied for any reason with the products you receive, items are fully refundable (not including actual shipping costs and processing fees *) if returned in new, unused, re-sellable condition.

* IMPORTANT! For orders that receive "Free Shipping," you will receive a refund for 80% of the returned item costs to cover actual shipping costs and processing fees.

To be authorized, returns must be made within 30 days of the date of purchase or 10 days of receipt of order, whichever is later. Non-defective returned merchandise must be in original packaging and must be delivered in new and unused condition which allows it to be resold. All shipping charges and processing fees will be deducted from any credit due on all returned merchandise. All product orders are considered valid until canceled. Orders not canceled with cancellation acknowledged by PlaysetParts.com prior to shipping will incur shipping charges and processing fees when merchandise is returned as per above. Returns by common carrier freight (truck) are allowed only if the buyer pays freight both ways in advance.

A restocking fee of up to 25% may apply to larger items, including Slides.

How To Return An Item

All returned merchandise must be shipped to the warehouse of origin. Because of this, it is important to contact us before you return any item. Items returned to the wrong warehouse are not refundable. You must include "PlaysetParts.com" on the outside of the box regardless to which warehouse the item/s is/are being returned.

IMPORTANT! Shipping warehouses are busy places that sometimes lose things and information. For this reason, it is vitally important that you save and email us the tracking number of your return shipment so (if necessary) we can prove its successful return.


Order Changes & Cancelation

We understand mistakes in ordering happen. We do our best to catch and correct mistakes in quantities, items which won't work together, etc. by making attempts to contact the customer. We also make every effort to make changes to an order that a customer requests before an order ships. Due to our commitment to fulfilling orders as quickly as possible, however, it is very important to contact us right away by phone or email if you need changes made to your order.

Changing Quantities & Items

After placing an order on PlaysetParts.com, if you realize you need to change quantities, add or remove items for your order which affect the total cost, you have 12 hours to contact us by phone or email with the desired changes, unless your order has already shipped. Any order that has not already shipped and is older than 12 hours, can be changed, but will incur a $10.00 administrative fee.

Changing Colors

If you would like to change colors of items on your order, we will make every effort to make the changes prior to shipping. However, after shipment, the order is finalized and cannot be changed and will need to be processed as a return (see return policy above). You will need to call and/or email us to ensure the changes get made.

Order Cancellation

Should you need to cancel an order, you have up to the time of shipment to do so with a complete refund for most items. Some items ordered may require a restocking fee, even before shipment, which will be deducted from the refund amount. Once items on your order have shipped, any shipping, handling and restocking fee costs will be deducted from the refund amount. Some custom items, such as roto-molded slides, powder-coated components, and custom name plates are non-refundable.