Shipping & Handling

Shipping & Handling is handled in one of two ways:

1. FREE SHIPPING on all orders $75 (USD) & more

We are pleased to offer Free Shipping & Handling on orders $75.00 (USD) and more! Free Shipping & Handling orders are for the contiguous 48 states only and may be further limited within the item description. A shipping surcharge will apply to orders that ship to Hawaii, Alaska, and some remote areas of the country.

2. Flat Rate Shipping on orders less than $75 (USD)

For orders less than $75.00 (USD), Shipping & Handling costs are a simple flat rate according to your order total. Flat Rate Shipping is available only for orders shipping to the contiguous 48 states.

Ground Shipments

Small package orders are shipped via UPS Ground, FedEx Ground, and USPS Priority Mail at our discretion and at the discretion of the fulfillment warehouses.

Expedited Orders

Expedited orders must be received by 10 AM Pacific for same day shipping. Orders received after this time will be shipped the following day. 3 Day, 2nd Day and Next Day shipping times are counted from the day after shipment (ex. if ordered Monday before 10 AM, 3 Day shipping would deliver on Thursday, 2 Day on Wednesday, and Next Day on Tuesday), and do not apply to weekends.

Large equipment, such as slides, cannot be shipped by expedited package service. Other custom items, including roof tarps, name plates, etc. require up to two weeks before they can ship.

We will attempt to contact you regarding shipping and handling fees greater than the online estimation; however since delivery time is the critical concern for such orders, they may be processed and shipped without regard to under-calculated online shipping and handling estimations. Make sure to include a good contact phone number where we can reach you. IMPORTANT! Note that multiple item orders may ship from more than one location. Because of this, expedited shipping costs can sometimes be much more than quoted by our online calculator. In such situations we will do our best to contact you by phone to discuss economizing options.

Common Carrier Shipments

All shipments of larger items that are delivered by common carrier freight (truck), are to commercial shipping dock, residential curbside, or shipping terminal only. For commercial or residential deliveries, the receiver is responsible for unloading the merchandise from the truck and should make arrangements to have some help as needed at the time of order delivery. To avoid storage fees on shipping terminal deliveries, the receiver is responsible for shipment pick-up within 72 hours following delivery.

Damage and short shipments are very unusual, but do occur. It is VERY IMPORTANT to inspect all items when received for shortage or damage before signing the delivery receipt. PlaysetParts.com is not responsible for these occurrences. At a minimum, you should note any product shipment shortage or container or item damage on the delivery receipt before signing it. Once reported in this manner, shortages and damaged items are the sole responsibility of the carrier. If the goods are damaged beyond your wish to accept them, the shipment should be refused at the time of delivery. If you accept delivery and later finds damage, you are fully responsible for filing a claim with the shipping company. If not reported at time of delivery on the delivery receipt, an approved claim of shipping damage or shortage is very unlikely. We will assist you in anyway possible with shortage/damage claims where the shortage and/or damage has been properly noted on the delivery receipt.

Returning Non-Defective Merchandise

For your peace of mind, we offer a 30-Day Money Back Guarantee on all the non-custom playground parts and accessories we sell. If you are dissatisfied for any reason with the products you receive, items are fully refundable (not including actual shipping costs and processing fees *) if returned in new, unused, re-sellable condition.

* IMPORTANT! Note that actual shipping costs and processing fees will be deducted from the amount credited on the return of items from "Free Shipped" orders. The average deduction is 15 to 20%. Example: If $100.00 of items are returned, the credit applied will be approximately $80.00 to $85.00.

To be authorized, returns must be made within 30 days of the date of purchase or 10 days of receipt of order, whichever is later. Non-defective returned merchandise must be in original packaging and must be delivered in new and unused condition which allows it to be resold. All shipping charges and processing fees will be deducted from any credit due on all returned merchandise. All product orders are considered valid until canceled. Orders not canceled with cancellation acknowledged by PlaysetParts.com prior to shipping will incur shipping charges and processing fees when merchandise is returned as per above. Returns by common carrier freight (truck) are allowed only if the buyer pays freight both ways in advance.

A restocking fee of up to 20% may apply to larger items, including Slides.

How To Return An Item

All returned merchandise must be shipped to the warehouse of origin. Because of this, it is important to contact us before you return any item. Items returned to the wrong warehouse are not refundable. You must include "PlaysetParts.com" on the outside of the box regardless to which warehouse the item/s is/are being returned.

IMPORTANT! Shipping warehouses are busy places that sometimes lose things and information. For this reason, it is vitally important that you save and email us the tracking number of your return shipment so (if necessary) we can prove its successful return.

Order Changes & Cancelation

We understand mistakes in ordering happen. We do our best to catch and correct mistakes in quantities, items which won't work together, etc. by making attempts to contact the customer. We also make every effort to make changes to an order that a customer requests before an order ships. Due to our commitment to fulfilling orders as quickly as possible, however, it is very important to contact us right away by phone or email if you need changes made to your order.

Changing Quantities & Items

After placing an order on PlaysetParts.com, if you realize you need to change quantities, add or remove items for your order which affect the total cost, you have 12 hours to contact us by phone or email with the desired changes, unless your order has already shipped. Any order that has not already shipped and is older than 12 hours, can be changed, but will incur a $10.00 administrative fee.

Changing Colors

If you would like to change colors of items on your order, we will make every effort to make the changes prior to shipping. However, after shipment, the order is finalized and cannot be changed and will need to be processed as a return (see return policy above). You will need to call and/or email us to ensure the changes get made.

Order Cancellation

Should you need to cancel an order, you have up to the time of shipment to do so with a complete refund for most items. Some items ordered may require a restocking fee, even before shipment, which will be deducted from the refund amount. Once items on your order have shipped, any shipping, handling and restocking fee costs will be deducted from the refund amount. Some custom items, such as roto-molded slides, powder-coated components, and custom name plates are non-refundable.