It's no secret that our customers love us and we love them! We regularly get feedback from customers who were thrilled with their shopping experience and the products they received. Our goal and hope is that you will experience the same thing when you shop with us!
Take a moment to read the comments we've received below, or leave us your own feedback. We'd love to hear from you!
Customer Testimonials
August 29, 2013
"I received my order on Tuesday afternoon and just opened the box last evening. And OH! MY! GOODNESS! I expected the pieces I ordered to be nice because I didn't go cheap-cheap-cheap. But WOW! I didn't expect them to be THAT good! Awesome products! I'm betting you'll get many, many more orders from our household as we get more grandkids!"
-Diane L, Dewy Rose, GA
July 12, 2013
"Placed order Monday, received same on Thursday. That was outstanding service. The swing seat was exactly what I was looking for. The checkout was perhaps the easiest I have used online. Alex (grandson) was impressed with the enclosed candy. You deserve success in your enterprise."
-Jerry M, Houston, TX
July 10, 2013
"We purchased a plastic disc to attach to a rope to form a seat for our backyard zip line. I was pleased that the order was filled quickly enough to arrive in 7 days. We had an event on that 7th day so were able to use it with friends as soon as it arrived."
-Andrew C, Springfield, VA
June 29, 2013
"We received our swing with coated chain and swivel on Thursday and I just opened the box and I can't believe how amazing your products look and feel! Tomorrow our wing will be completed and I'll post a picture! Green Bluff and Bluff Dweller Farms will have an amazing swing indeed! Lori, thank you for the personal note! Something you rarely find anymore when ordering "online!""
-Brandy D, Colbert, WA
June 25, 2013
"We want to let you know how happy we are with our order. Your website is very informative and easy to follow. We saved a lot of money over retail shops and delivery was fast and free. The merchandise is good quality and we can't wait for our grandchildren to be able to enjoy it. We will recommend your company to others."
-Bill & Shirley S, Fenton, MO
June 16, 2013
"Ordering from the website was easy and we received our items within days of placing the order. Good quality items. My daughter loves the disc swing!"
-Wanda D, Brockton, MA
May 15, 2013
"twin grandbabies 1st birthday party on May 4th in Oregon. The swings I wanted did not come in stock until just a few days before. I ordered them from Colorado over the phone, paid $10 extra for expedited shipping and they arrived in Oregon on the 2nd!
"We all loved the swings....including the grandbabies. Great service, great product. (3 way convertible swings)"
-Teri L, Burns, CO
May 11, 2013
"Great response and I loved the sucker!! exact match and good quality"
-Kim L, Beaverton, MI
April 22, 2013
"An overall great experience! We work on behalf of customers nationwide with replacement parts and pieces to swingsets- we will use Playsetparts.com again!
"The website was very consumer friendly- as was your staff! When the additional shipping option did not show on the website (and after our order was processed) a member of your team contacted me and offered the 'other' shipping option.
"The replacement handles arrived in great condition! Also I thought the note (with the pop) was a great way to show your appreciation for an order! Have a great day!"
-MaryBeth B, Delran, NJ
April 12, 2013
"Thank you for shipping me my two belt swings, I used them as replacement seats for my existing swing set and they worked great! Your prices are better than other places that I searched online. The belt swings feel very durable, and they worked perfectly."
-Shawn S, Johnstown, PA
March 9, 2013
"Received our swing seats expeditiously. The quality and price of the seats were excellent! My grandkids like them much better than our original seats. I will definately order from Plaset Parts in the future should I need more replacement parts. Thank you!"
-Kathy B, Dothan, AL
December 27, 2012
"I choose to shop with you because of price and convenience....free shipping was a plus as well. Everything went smooth and we received the zip line in a timely manner. So far, we like everything. Thank you. The postcard and candycane was an excellent personal touch."
-Vicki H, Grayling, MI
September 26, 2012
"Great selection. Order was shipped much faster than I expected. I am very satisfied."
-Ray B, Carthage, TX
August 19, 2012
"The products I ordered fit the swing set we use perfectly. I ordered it on line on Monday and received it on Wednesday. That was a lot faster than I expected but was delighted."
-Annette M, Fresno, CA
August 12, 2012
"Easy ordering and shipped in a timely manner. The rope ladder was so study and well made. Love it."
-Deborah M, Rockingham, NC
August 7, 2012
"Just wanted to say thank you for the fast shipping of the parts I ordered. Everything looks and works great! The lollipop is a sweet touch too :)"
-Debbie G, Bastrop, TX
July 18, 2012
"Just wanted to say thanks. Good prices, quick shipping and overall great customer service."
-Stacy H, Las Vegas, NV
June 15, 2012
"Your selection is the best. The prices were good. The quality of the item I purchased exceeded my expectations. I received my purchase a day early (within 3 days with regular shipping). I am so pleased that I will be making another purchase with a few days. Great job!"
-Richard G, Oley, PA
June 5, 2012
"The new swing seat arrived in the mail this past weekend and we installed it at our playground this evening. Thank you for the prompt and outstanding service. We had our bi-monthly Board meeting last night and SwingSetMall is at the top of our list…2 thumbs up from all the Directors. While we hope to not be needing new playground equipment for a while, after the replacement of all our swings last year, you’ll certainly be the business that we recommend to any other neighborhoods with playground equipment needs, or if we ever need service for our playground. Thank you again for all the help."
-Patrick M, California, MD
June 1, 2012
"I am the mother of an autistic child who loves to swing! Unfortunately her store-bought swingset broke because she was too big for it. My husband built her a swingset out of heavy duty pipe and we purchased swing hangers from playsetparts.com to secure the swings to the frame. With school just getting out for summer she is spending hours breaking in the new swings!"
-Sue B, Graford, TX
May 24, 2012
"I bought the swing to replace one that broke for my granddaughters. They love it! I loved the lollipop!"
-Donna L, Hampstead, NC
April 30, 2012
"excellent service and fast! quality is excellent!"
-Robert S, Sheboygan Falls, WI
March 30, 2012
"Called customer service for some guidance and he was a great help in working with me to make the best purchase."
-Denise D, San Diego, CA
March 30, 2012
"LOVE OUR SWINGS THANK YOU SO MUCH!!!!!"
-Tamara D, Schererville, IN
March 12, 2012
"I am very pleased with the swing seats I ordered from you. They are very well built and comfortable to sit on when swinging."
-Roger V, Erie, CO
January 26, 2012
"Just rec'd the Komfort Swing Seat with Plastisol Chain. Much more than I expected, GREAT QUALITY! I am very pleased and my 4 yr old grand daughter loves it. Easy ordering and fast delivery. I appreciate the special touch of the 'thank you' card and jelly bellies within the pkg...Thank you! HIGHLY Recommended! Nice to do business with a family owned business within the USA!"
-Lisa R, Cordova, TN
October 21, 2011
"We bought our grand daughter a swing set for her birthday. I got an extra bucket swing for her because she was a little afraid to go high on a regular swing. I searched the web and found you company and the product I wanted. I was very pleased with the fast service I received and now my grand daughter is very happ to use her new swing.
You did great. Your immediate answer to my order and the time it took you to ship it was great."
-Denise H, Glenshaw, PA
September 28, 2011
"The sales man was very nice, patient and helpful. He made shopping enjoyable."
-Wise F, Redlands, CA
September 13, 2011
"You had the exact parts we needed. That means a lot to me. I do not like trying to make some off brand product fit or work. My grand kids are happy that they can use their swings again. I loved the reaction of my grandkids when they saw that their swings were fixed."
-George H (one happy grandfather), Hurst, TX
September 5, 2011
"There was a very old swingset at our church that the children weren't able to use anymore, so our daughters took on the challenge to fix it up, because they loved it so much when they were children. The sanded, primed, and repainted it, and all we needed were new swings! Now, the children can enjoy it for many years, they love it!
Easy to find the website online, prices were reasonable, and we really liked having the phone number right at the top of the screen ( we didn't have to search through your website ). the customer service when purchasing our swings was great!"
-Phil P, Creston, IA
August 16, 2011
"I incorrectly specified that the grommets on my playset tarp be put on the long edge- -but your team reviewed the order before processing it, and called to challenge the placement. In fact, they were correct. That saved me time and $$$ since I would have had to either return it, or buy a new one. Superior customer service! Thanks for the great experience."
-Wade G, Norcross, GA
August 10, 2011
"We have a one-swing framework that had a flat plastic swing for our granddaughter. The swing seat had started leaking water into it and then the seat cracked and started losing pieces. When we started researching replacements we knew we wanted something different and found your website and ordered one of your flexible vinyl swings with covered chain. We are very happy with our new swing and our granddaughter really likes it, too."
-Frieda P, Lewisville, IN
August 4, 2011
"My order arrived today…..I am VERY impressed with your service and promptness!! I will definitely be ordering again in the future! Thanks!"
-Paul F, Barker, NY
July 30, 2011
"The bucket swing that I ordered was just what I was looking for, but couldn't find in stores locally. It's built well, and looks as though it will last a long time. Thanks, Playset Parts!"
-Tess H, Cincinnati, OH
July 29, 2011
"Bought replacement swing parts - fixing up the back yard for our grand kids! They joy on their faces says it all! Thank you!"
-Anita S, Corcoran, CA
July 10, 2011
"I was only a week away from my daughter's birthday party and decided I wanted to put in a zip line. When I called and spoke on the phone with customer service, I was told it should arrive in time for the party. The order was placed with a credit card on a Monday and the zip line kit arrived on Friday, in time for the party. I am completely happy with the great customer service. I will absolutely recommend your company to everyone I know, when they are in search of playground equipment purchases of any kind. Thank you so very much for being true to your word and delivering a great value. Keep up the fantastic work!"
-Jose S, Napa, CA
June 1, 2011
"Thanks so much for my order. I was very impressed with the quality and my personal thank-you."
-Laurel E, Delta, UT
June 1, 2011
"Our three year old grandson has outgrown his "baby" swing and we're creating a playground for him at our house. We're redoing the old treehouse and swing set. Seems like yesterday we were doing this for our children. We're delighted with your products and will keep you on our list of great sellers. Thanks!"
-Kathleen W, West Windsor, NJ
May 28, 2011
"Great quality parts for the improvements to our DIY playset built with lodgepole pine rails and peeled logs. We bought the first parts for this kit from Playset Parts 7 years ago and they are still in great shape!
"Quality, price, selection, service, and we enjoy creating our own kit instead of a big box store kit. I'll e-mail a photo for the showcase."
-Bret D, Livingston, MT
May 15, 2011
"We received the swings on Saturday. We are more than pleased with the product and the fast shipment. I would recommend this product to anyone with a small grand child. You rank number one in my book. Thanks again."
-Philip D, Black, AL
May 9, 2011
"Purchased a slide as a memorial to my mom who passed away last year. We put it on our kids ( 7, 9) play house from "nana". They loved it! And love the memory of someone dear to them."
-Stephen P, Manchester, NH
May 8, 2011
"thank you so much for sending us the jelly beans and thank you card from you guys. that meant a lot to us and we will be sure to use you guys again in the future. We love everything and your thank you note put the perfect finish on an already great delivery. We will be sure to pass you guys along to our friends and family :)"
-Gail & Brent W, Chandler, AZ
May 6, 2011
"My grandsons are thrilled, your products enabled me to rebuild their playset... I was very pleased with the quality of products that I recieved... I will definitely use you again when the need arises."
-Fred E, Matthews, NC
May 1, 2011
"Your service is first rate. Better selection of hardware than most of the playground sites. Site is easy to navigate and well laid out. Delivery was surprisingly fast."
-Philip B, Columbia, TN
April 14, 2011
"Thanks so much. You went out of your way to help. I can't tell you how much I appreciate that. It's been a really long week for me and, while it may be a small thing to you, your assistance was a huge bright spot. Plus now I can stop by the hardware store on the way home, pick up the bolts, and install the climbing holds (which should be delivered today) tonight which will make a certain 3 year old VERY happy! Thank you!"
-Anonymous (via Live Chat)
March 8, 2011
"We have a Rainbow set from several years back - the swing seats were recalled but the company did not honor the recall, so we needed to buy new ones. I was so happy to find your website with excellent prices! It made something that we didn't think we could afford to replace, actually a project we could do!"
-Erin F, Fresno, CA
March 2, 2011
"We made an indoor play fort, using a bubble window we ordered from you. It's really fun for the kids and gave our otherwise dismal 'basement' a burst of fun."
-Krista R, Victoria, B.C., Canada
February 15, 2011
"QUICK, FRIENDLY. EXCELLENT SERVICE. NOT EVEN TWENTY MINUTED AFTER ONLINE ORDER WAS PLACED A RECIEVES A CALL TO COMFIRM ORDER AND TO NOTIFY ME THAT ONE COLOR WAS TEMPORALLY OUT OF STOCK, AND THE THE NEXT DAY ,I RECIEVED A CALL TELLING ME THAT I WOULD BE GETTING ALL THE COLORS I WANTED. I WILL USE YOUR COMPANY AGAIN."
-Stephen M, San Antonio, TX
September 30, 2010
"Thank you for such great customer service. Your product is great and your service even better!"
-Kaylene A, Mesa, AZ
December 22, 2010
"My wife has been wanting to have a swing for the longest time. A neighbor installed one in their yard and my wife got riled up about when I am going to build one. I finally had to move and build one for her. I used cypress and am going to let it weather naturally. She loves it and is pleased with me for building it. I used springs from Swingsetmall.com which makes the experience of swinging very comfortable. The ride is so soft, it feels like riding on a cloud.
"I ordered on-line and the springs arrived in no time.
My wife is happy as a lark and that makes me happy too. What is there not to like?"
-Gary K, Mc Alpin, FL
December 27, 2010
"We have four grandboys... and THEY needed an upgrade on their swingset. Grandma asked if I could construct a set that all could swing at the same time. (I'll send pictures of the project.) I didn't know if time allowed with ordering and shipping to be finished before Christmas. You proved to be the most excellent resource and quickest shipper. Thanks... Grandma is happy. The boys are swinging. A better than expected experience.
"Never a doubt of what I was ordering... (graphics and dimensions on the website are perfect) - pleasantly suprised at the higher quality than I expected. My purchase arrived in better than expected time also. thanks"
-Roger C, Green Cove Springs, FL
Jan 24, 2011
"In brief, the parts are excellent and better than what I had expected. Thank you for your prompt delivery service and will probably contact you in the future as the need arise."
-Olin Z, Jacksonville, NC
Jan 26, 2011
"I received my order of two belt swing seats in record time. I was able to discuss wth a gentleman the difference between the flat seat and a belt seat. I ordered the recreational park belt seats. I have a 5 years old and the man brought it to my attention the safety with the belt seat...no sliding out when she is swinging so high. My 5yr old granddaughter is so happy with the new swings. Swinging is like silk compared to using the older belt swings. These don't pinch her hips. Such an improvement. Just wanted to say thank you to the man who helped me and pointed out the safety issues and comfort of these swings seats."
-Jan L, Bakersfield, CA
November 27, 2010
"The swingset looks great and the quality was the best."
-Ruth B, Iva, SC
July 29, 2010
"Thank you so much! The swing continues to be a big success. Last weekend Thomas was swinging and said 'I love you, swing'"
-Noel L, Kingston, WA
July 13, 2010
"...I will definitely be a returning customer. Thanks again Glenn for your excellent customer service that goes above and beyond that of many other companies."
-Susan G, Atlantic Highlands, NJ
July 1, 2010
"Thank you so much. I like this method of customer service, quick and easy! Excellent customer service!!!"
-Kristi M, Newton, NJ
June 22, 2010
"I received the order and it is very nice equipment. I 'm sure the children will get years of safe enjoyment from the swings. Thank you for such a fine product."
-Dan O, Kennewick, WA
May 22, 2010
"You have a very thorough site. Could not find any that came close to your selection of both playground items AND hardware."
-Ronald M, Bartonsville, PA
May 1, 2010
"thank you very much..If I should live long enough to see great grandchildren you can be sure their swing sets will be from the swingsetmall!"
-Elaine F, Issaquah, WA